1. Acceptance of Terms
These Terms & Conditions govern access to and use of the MyTripzs website and related services.
By accessing the platform, making a booking, submitting a property listing, or using a service, you agree to the terms applicable to that activity. If you do not agree, you should discontinue the relevant use of the platform.
If you are acting for a business or property owner, you confirm that you have authority to accept the applicable terms on its behalf.
2. About MyTripzs
MyTripzs operates an online platform for discovering accommodation, including hotels, villas, resorts, and homestays, and for facilitating bookings where the relevant service is available.
The platform operator is DRSHYTEC Solutions PVt. LTD.
The precise legal role of MyTripzs in each transaction depends on the booking flow, payment arrangements, contracts, and applicable law. Where a property is supplied by an independent host, the host remains responsible for the accommodation services they provide, subject to any non-excludable obligations imposed on MyTripzs by law.
Nothing in these Terms removes statutory consumer rights or responsibilities that cannot legally be excluded.
3. Eligibility and User Responsibilities
Users must provide accurate information and comply with applicable law.
A person making a reservation must have legal capacity to enter into the relevant contract or be appropriately authorised by a person who does.
Users must not:
- Submit false identities, fraudulent payment information, or misleading booking details.
- Use the platform to commit fraud, harass others, or engage in unlawful activity.
- Interfere with platform security or attempt unauthorised access.
- Upload content that infringes third-party rights or violates platform policies.
- Misrepresent their authority to act for a host or business.
4. Property Listings and Host Responsibilities
Hosts are responsible for ensuring that their listings and representations are accurate, current, and not misleading.
Hosts must provide truthful information about:
- Property location, type, photographs, amenities, and facilities.
- Availability, occupancy limits, house rules, and accessibility.
- Pricing, mandatory charges, cancellation conditions, and taxes where applicable.
- Relevant registrations, permissions, licences, and legal requirements.
- Material safety restrictions and known hazards that should be disclosed.
Hosts must have the legal authority to advertise and offer the accommodation. MyTripzs may request supporting documents, corrections, or verification where reasonably necessary.
A listing appearing on MyTripzs is not, by itself, a guarantee that every aspect of the property has been independently inspected or verified.
5. Bookings and Confirmation
A reservation request is subject to the booking process, availability, payment requirements, and confirmation communicated through MyTripzs.
A booking is considered confirmed when the platform issues a confirmation or otherwise clearly communicates acceptance under the applicable booking process.
Guests should review dates, occupancy, property details, house rules, cancellation terms, and the total payable amount before confirming.
Users must contact MyTripzs promptly if they identify an error in their booking confirmation.
6. Pricing, Taxes, and Fees
MyTripzs will display the applicable booking price, mandatory fees, and taxes before the guest completes the booking, in accordance with applicable law.
The price breakdown may include:
- Accommodation charges.
- Applicable accommodation taxes.
- Any mandatory guest-facing platform or service fee.
- Other mandatory charges disclosed before confirmation.
Host commission is governed by the applicable host agreement and is not automatically a separate guest charge.
Where the host commission is 10% of the eligible booking amount plus applicable GST, the commission and tax may be deducted from booking proceeds under the host agreement. The commission base, applicable tax treatment, refunds, and settlement adjustments must be disclosed to the host.
No undisclosed mandatory charge should be introduced after a booking has been confirmed except where permitted by law and the applicable booking terms.
See also our Pricing Transparency & Seller Information Policy.
7. Payments and Refunds
Payments may be processed by MyTripzs or a third-party payment service provider, depending on the booking arrangement.
Users must provide valid payment information and are responsible for authorised transactions made through their payment methods.
Refund eligibility, amount, and processing will depend on the disclosed cancellation policy, the circumstances of the booking, the payment provider's processes, and applicable law.
Where a refund is approved, MyTripzs will communicate the applicable process. Processing times may depend on banks and payment providers.
Nothing in this section removes a refund or remedy required by applicable law.
8. Cancellation and Changes
Each booking must display or link to its applicable cancellation and modification conditions before confirmation.
Guests and hosts must follow the stated procedure when requesting a cancellation or change.
Where a host cancels, fails to provide the confirmed accommodation, or materially misrepresents the property, MyTripzs may investigate and take appropriate action under its policies and applicable law. Available remedies will depend on the circumstances and applicable contractual and statutory rights.
9. Host Commission and Settlement
Hosts agree to the commission and settlement terms disclosed during onboarding or in the applicable host agreement.
Where applicable, MyTripzs may deduct its agreed commission, GST on that commission, and valid disclosed adjustments from booking proceeds.
Settlement records will identify the relevant booking amount, commission, taxes, adjustments, and net payout. Hosts must maintain their own tax and business records as required by law.
10. Reviews and User Content
Users may submit reviews and other content subject to the Content & Review Policy.
Users must not submit fake reviews, fabricated experiences, unlawful content, confidential information, or material that infringes third-party rights.
By submitting content, users confirm that they have the necessary rights and authority to submit it. Users grant MyTripzs a non-exclusive, worldwide, royalty-free licence to host, reproduce, display, and distribute that content as reasonably necessary to operate, promote, and improve the platform, subject to applicable law and the user's rights.
Users retain ownership of their content to the extent they own it. The licence does not authorise unrelated use of personal information or the removal of statutory rights.
11. Prohibited Activity and Enforcement
MyTripzs may investigate suspected fraud, abuse, security threats, misleading listings, policy violations, and unlawful activity.
Depending on the circumstances, we may request information, require corrections, restrict a listing, suspend access, cancel or block transactions where legally and contractually permitted, or remove content.
We will apply relevant procedures fairly and comply with applicable legal requirements. Any action will be proportionate to the issue where reasonably practicable.
12. Third-Party Services
The platform may rely on third-party payment, hosting, communication, mapping, or other services. Their own terms may apply to their services.
MyTripzs remains responsible for obligations that applicable law places on it and does not exclude liability merely because a third party is involved.
13. Platform Availability and Changes
We aim to maintain reliable access but cannot promise uninterrupted service. Maintenance, technical failures, security events, or external disruptions may affect availability.
We may modify or discontinue features for legitimate operational, security, or legal reasons. Where required, we will provide notice and handle affected bookings in accordance with applicable law and the relevant terms.
14. Liability and Legal Rights
MyTripzs will be responsible for its own acts and omissions to the extent required by applicable law.
Nothing in these Terms excludes or limits liability, consumer rights, or remedies where such exclusion or limitation is prohibited by law.
Any limitation of liability that is legally permissible must be interpreted in accordance with applicable law and must not be used to avoid responsibility for fraud, wilful misconduct, or other liability that cannot lawfully be excluded.
15. Indemnity
To the extent permitted by law, a user or host may be responsible for reasonable losses, claims, or expenses caused by their unlawful conduct, material breach of these Terms, infringement of third-party rights, or inaccurate representations.
This clause does not impose liability for losses caused by MyTripzs' own wrongdoing or override mandatory legal protections.
16. Disputes and Governing Law
These Terms are governed by the laws of India, subject to applicable mandatory legal protections and jurisdictional rules.
Users should first contact MyTripzs through its published grievance channel to seek a resolution. Nothing in this clause prevents a consumer from exercising a statutory right to approach a competent authority, court, or consumer dispute redressal body.
17. Changes to Terms
We may update these Terms when required by changes in services, business arrangements, or law. Updated terms will be published with a revised date. Additional notice or consent will be obtained where legally required.
18. Contact
Platform operator: DRSHYTEC Solutions Pvt. Ltd.
Support email: info.mytripzs@gmail.com