How can we help you?

Open Stays, choose your destination and dates, pick a property and follow the steps to confirm. You will see a booking summary before you pay.

Go to your account and open the booking you want to change. Cancellation terms depend on the property or service, so please read our Cancellation Policy first. If you are stuck, contact us and we will help.

Check your spam or promotions folder and make sure the email address on your account is correct. If it is still missing, send us your booking details and we will resend it.

The available payment options are shown at checkout and can vary by booking. Pick the one that suits you at the payment step.

Whether you are eligible for a refund depends on the cancellation terms of what you booked. Eligible refunds go back to the original payment method. See the Cancellation Policy for details.

Failed payments are usually reversed automatically by your bank. If you do not see the amount back, contact us with your transaction reference and we will look into it.

Open the Cabs section, enter your pickup and drop locations with the date and time, and choose a vehicle. You will see the details before you confirm.

Changes depend on driver availability. Please contact us as early as possible before your pickup so we can arrange it.

Browse Activities, open the one you like to see what is included, then choose your date and number of guests and confirm.

Outdoor activities such as treks and water sports can be affected by weather and safety conditions. If an activity is called off, we will get in touch about rescheduling or your options.

Tap the profile icon to sign up or log in. From your profile you can update your details and view your bookings.

Double-check the email or number you signed up with and try again. If the problem continues, reach out to us and we will help you regain access.

Visit List your property and share your details. Our team will get back to you with the next steps.