1. Purpose
This policy establishes standards for property listings, photographs, descriptions, reviews, ratings, and other user-submitted content on MyTripzs.
Our goal is to support genuine customer feedback, accurate accommodation information, and a trustworthy booking environment.
2. Property Listing Requirements
Hosts must ensure that all listing information is accurate, complete, and updated when material details change.
Listings must accurately represent:
- The property's name, type, location, and facilities.
- The number and type of rooms, beds, bathrooms, and occupancy limits.
- Available amenities and any additional charges.
- Booking availability, check-in and check-out arrangements, and house rules.
- Cancellation conditions, taxes, and mandatory fees.
- Material restrictions, safety information, and accessibility features where stated.
Hosts must have the authority to advertise the property and must not submit false or misleading documentation.
3. Photographs and Intellectual Property
Photographs and videos must represent the property or service being advertised.
Users must not upload content that:
- They do not own or have permission to use.
- Misrepresents the condition, facilities, or location of the property.
- Has been altered in a way that materially deceives users.
- Violates another person's privacy or intellectual property rights.
MyTripzs may request evidence of permission or temporarily restrict disputed content while reviewing a complaint.
4. Genuine Reviews
Reviews must reflect a genuine experience, preferably associated with a verifiable booking or stay.
Users must not:
- Submit fabricated or purchased reviews.
- Create multiple identities to manipulate ratings.
- Offer or accept undisclosed incentives in exchange for a particular rating.
- Pressure guests to remove or alter an honest review.
- Post reviews on behalf of another person without authority.
- Coordinate false negative reviews against competitors.
Where reviews are restricted to verified bookings, MyTripzs will explain the verification approach used by the platform.
5. Permitted and Prohibited Review Content
Reviews should focus on the guest's actual experience, including cleanliness, accuracy, service, amenities, location, and communication.
Content must not contain threats, harassment, discriminatory abuse, unlawful material, irrelevant advertisements, malicious impersonation, or unnecessary personal information.
Critical or negative reviews are permitted when they are genuine and comply with this policy. A review will not be removed merely because a host disagrees with the opinion expressed.
6. Moderation
MyTripzs may use manual review, automated detection, reports, and reasonable verification checks to enforce this policy.
Depending on the circumstances, we may:
- Publish compliant content.
- Request clarification or supporting information.
- Temporarily hold content for review.
- Remove or restrict content that violates this policy or applicable law.
- Restrict or suspend accounts involved in repeated or serious abuse.
Moderation will be based on relevant evidence and applicable rules, rather than solely on whether a review is favourable to a host.
7. Reporting and Appeals
Users and hosts may report content through the platform's reporting facility or by contacting info.mytripzs@gmail.com.
Reports should include the content URL or listing ID, the reason for the complaint, and supporting evidence where available.
Where appropriate, the affected user may be informed of the decision and given an opportunity to seek review, subject to privacy, safety, and legal restrictions.
For more on how reports are handled, see our Content Removal & Reporting Policy.
8. Enforcement
Serious or repeated violations may result in content removal, listing suspension, account restrictions, or other lawful action.
Where necessary, MyTripzs may preserve relevant records and refer matters to competent authorities in accordance with applicable law.
9. Contact
Content reporting: info.mytripzs@gmail.com
General support: info.mytripzs@gmail.com
Registered operator: DRSHYTEC Solutions Pvt. Ltd.