1. Purpose
MyTripzs aims to ensure that guests can understand the total cost of an accommodation booking and identify the relevant host or seller before making a booking.
This policy covers accommodation pricing, taxes, mandatory fees, host commission arrangements, seller information, and location or country information where relevant.
2. Total Price Disclosure
Before a guest confirms a booking, MyTripzs will display the total payable amount based on the selected property, dates, occupancy, and booking conditions.
The price breakdown will identify, as applicable:
- Accommodation charges.
- Applicable accommodation taxes.
- Mandatory platform or service fees charged to the guest.
- Mandatory cleaning, convenience, or other additional charges.
- Any other amount that must be paid as part of the booking.
Optional services and charges will be identified separately. Mandatory charges will not be presented as optional.
Where a price depends on the dates, guest count, or selected services, the platform will calculate and display the applicable amount before the guest commits to the booking, subject to lawful adjustments and the disclosed booking terms.
3. Host Commission
Where the applicable host agreement provides for a 10% MyTripzs commission, the commission will be calculated on the agreed eligible booking amount, plus applicable GST on the commission.
The commission base, tax treatment, settlement method, and treatment of cancellations or refunds will be specified in the host agreement.
Where the host bears the commission, it may be deducted from the booking proceeds before settlement. The host's commission will not automatically be charged to the guest as a separate fee.
4. Seller and Host Information
MyTripzs will display the applicable seller or accommodation-provider information required by law and relevant to the booking.
Depending on the host's legal status and the applicable requirements, this may include:
- Host or seller name, or registered business name.
- Relevant business address and contact details.
- Applicable registration or tax identification information where required.
- Customer support and grievance contact information.
- The identity of the accommodation provider where necessary to understand who supplies the stay.
Hosts must submit accurate and current information and notify MyTripzs of material changes.
MyTripzs may request supporting documents where reasonably necessary to verify seller details or meet legal obligations.
5. Property Location and Country Information
Accommodation listings must clearly identify the property's actual location, including the relevant city, state, and country.
Where country-of-origin information is relevant to a particular offering or legally required, MyTripzs will disclose the applicable information in the format required by law.
For accommodation bookings, the property's physical location and country are ordinarily the most relevant geographical disclosures. The term "country of origin" will not be used to imply a certification or verification that MyTripzs has not performed.
If MyTripzs introduces other categories of goods or services in the future, any additional origin disclosures will be implemented as required for those categories.
6. Accuracy and Corrections
Hosts are responsible for the accuracy of the information they provide about prices, facilities, seller identity, property location, and mandatory charges.
MyTripzs may request corrections, restrict a listing, or take other appropriate action when material information is inaccurate, incomplete, or misleading.
Guests should report discrepancies through info.mytripzs@gmail.com.
7. Taxes and Invoices
Applicable taxes will be calculated and disclosed in accordance with prevailing law and the actual transaction structure.
Where MyTripzs charges a platform commission or service fee, it will issue or arrange the applicable invoice or tax documentation as required by law.
Accommodation providers remain responsible for their own tax obligations to the extent applicable. The identity of the party responsible for collecting or remitting a particular tax depends on the relevant legal and contractual arrangements.
8. Changes, Cancellations, and Refunds
The applicable price, cancellation conditions, and refund terms will be disclosed before booking confirmation.
Refunds and adjustments will be handled according to the booking terms, host agreement, and applicable law. Any adjustments to platform fees, commission, or taxes will be processed in accordance with the applicable legal and tax requirements.
9. Contact
Pricing and booking support: info.mytripzs@gmail.com
Seller or host enquiries: info.mytripzs@gmail.com