1. Introduction
MYTRIPZS ("MyTripzs", "we", "us", or "our") is a travel experience platform that helps travellers discover and book hotels, resorts, villas, homestays and other accommodation options.
This Cancellation, Rescheduling & Refund Policy explains the terms and procedures applicable when a guest cancels, modifies or fails to use a confirmed booking, or when a host or accommodation provider cancels a reservation.
Our objective is to maintain a transparent, fair and reliable booking experience for guests, property owners and travel partners.
This policy must be read alongside the MYTRIPZS Terms & Conditions and the cancellation conditions displayed for the individual booking.
2. Scope of This Policy
This policy applies to accommodation bookings made through the MYTRIPZS platform, subject to the terms displayed at the time of booking.
Different properties may offer different cancellation conditions depending on their pricing, availability, seasonal demand and booking arrangements.
The cancellation and refund conditions displayed before the guest confirms a booking will apply to that reservation, subject to applicable law and any mandatory consumer rights.
3. Guest-Initiated Cancellations
Guests may request cancellation of a confirmed booking through the cancellation facility available on MYTRIPZS or by contacting our customer support team.
The following conditions apply:
- Guests should review the cancellation deadline and applicable charges before cancelling.
- Refund eligibility will depend on the cancellation policy selected or displayed for the booking.
- Eligible refunds will be calculated according to the applicable booking conditions.
- Cancellations made after the permitted deadline may result in partial or no refund, where such conditions were clearly disclosed and are legally permissible.
- Any cancellation request must be successfully recorded or acknowledged through the applicable process.
The cancellation confirmation should state the cancellation date, applicable charges, refund amount, if any, and the next steps.
4. Cancellation Categories
Depending on the property's booking conditions, reservations may fall under one of the following categories.
A. Free Cancellation
Where a booking offers free cancellation, the guest may cancel within the specified cancellation period without paying the applicable accommodation cancellation penalty.
Any conditions relating to deadlines, payment processing charges or other fees must be disclosed before booking and applied only where permitted by law.
B. Partially Refundable Booking
For partially refundable bookings, the guest may receive a refund after deduction of the cancellation charges specified in the booking terms.
The amount retained and the amount refunded will depend on the disclosed cancellation schedule.
C. Non-Refundable Booking
Certain discounted or special-rate bookings may be designated as non-refundable.
Where this condition is clearly disclosed before payment and is legally enforceable, a guest cancellation may not qualify for a refund.
Any exception required by applicable law or expressly approved by MYTRIPZS or the relevant accommodation provider will be handled accordingly.
5. Cancellation Charges
Cancellation charges will be determined by the conditions applicable to the individual reservation.
Depending on the booking, these may include:
- A disclosed cancellation fee.
- The amount or percentage retained under the property's cancellation schedule.
- Applicable non-refundable charges that were clearly disclosed before confirmation.
MYTRIPZS will not introduce an undisclosed cancellation penalty after a booking has been confirmed, except where a change is permitted by law and the applicable booking terms.
Where applicable, the booking confirmation or cancellation summary will show the calculation of the refund and the amount retained.
6. Rescheduling and Booking Modifications
Guests who wish to change their check-in date, check-out date, guest count or other reservation details should contact MYTRIPZS or use the available modification facility.
All modification requests are subject to:
- Availability at the selected property.
- Approval by the accommodation provider, where required.
- Any difference in accommodation price or applicable taxes.
- The property's modification conditions.
- Any additional charges disclosed and permitted under the booking terms.
A modification is not confirmed until MYTRIPZS or the relevant booking system communicates acceptance.
If a requested modification cannot be accommodated, the original booking conditions will continue to apply unless the reservation is otherwise cancelled or amended by agreement.
If a guest chooses to cancel rather than modify a reservation, the applicable cancellation policy will determine the refund.
7. No-Show Policy
A "no-show" occurs when a guest does not arrive at the accommodation within the applicable check-in period and has not arranged an approved change or cancellation.
If a guest fails to arrive:
- The accommodation provider may apply the no-show conditions disclosed for the reservation.
- The booking may be treated as cancelled after the applicable check-in deadline, subject to the property's terms.
- The guest may receive a partial refund or no refund, depending on the disclosed booking conditions.
- Guests should inform MYTRIPZS or the accommodation provider as soon as possible if they expect to arrive late.
If the guest has a valid reason for not arriving, MYTRIPZS may review the circumstances and communicate with the accommodation provider. Any exception will depend on the facts, the applicable booking terms and relevant legal requirements.
8. Cancellation by the Host or Accommodation Provider
If a host or accommodation provider cancels a confirmed reservation, MYTRIPZS will assess the circumstances and take appropriate steps to assist the affected guest.
Depending on the situation and applicable law, the available resolution may include:
- A refund of the amount paid for the affected booking.
- Assistance in identifying an alternative accommodation option, subject to availability and the guest's agreement.
- Another appropriate remedy agreed upon by the relevant parties.
An alternative property will not be treated as a confirmed replacement unless the guest accepts the arrangement and the booking is properly confirmed.
Where a host cannot provide the accommodation as confirmed, MYTRIPZS will communicate the available options and applicable refund arrangements as promptly as reasonably possible.
Any refund or remedy required by applicable law will remain available regardless of the host's cancellation conditions.
9. Refund Eligibility and Calculation
Refund eligibility will be assessed based on:
- The cancellation terms displayed for the reservation.
- The date and time the cancellation request is recorded.
- The amount actually paid for the booking.
- Any applicable cancellation charges or non-refundable amounts disclosed before confirmation.
- The reason for cancellation and any applicable exception.
- Applicable consumer protection and other legal requirements.
Where a refund is approved, MYTRIPZS will communicate the refund amount and any deductions, where applicable.
Refund calculations will be made in accordance with the relevant booking terms and applicable law. Statutory rights and remedies cannot be excluded by this policy.
10. Refund Processing Time
Once a refund is approved, MYTRIPZS will initiate or coordinate the refund through the applicable payment arrangement.
Refunds will ordinarily be returned through the original payment method, where supported by the payment provider and permitted by law.
The time required for the funds to appear in the guest's account may depend on the payment gateway, bank, card issuer or other financial institution.
Refund processing target: 2–7 business days after refund approval.
This timeframe is an intended processing target, not a guarantee of when the funds will appear in the guest's account. Any mandatory statutory refund deadline will take precedence.
Guests who do not receive an approved refund within the communicated timeframe should contact MYTRIPZS customer support with their booking reference and payment details sufficient to identify the transaction. Guests should not share passwords, OTPs or full card security codes.
11. Payment Gateway Fees, Taxes and Platform Charges
The treatment of payment gateway charges, taxes, platform fees and other amounts following cancellation will depend on the applicable booking arrangement and the conditions disclosed before confirmation.
- Any amount retained must have a valid basis under the booking terms and applicable law.
- Applicable tax adjustments will be handled in accordance with the relevant transaction and tax requirements.
- Host commission and settlement adjustments will be governed by the applicable host agreement.
- MYTRIPZS will communicate material refund deductions where applicable.
No fee will be treated as automatically non-refundable merely because it is described as a processing fee. Its treatment must be consistent with the disclosed terms and applicable law.
12. Exceptional Circumstances and Unforeseen Events
Unexpected circumstances, including severe weather, natural disasters, government restrictions, transport disruptions, serious emergencies or other events beyond a guest's reasonable control, may affect travel plans.
Guests affected by such circumstances should contact MYTRIPZS as soon as reasonably possible and provide relevant information where necessary.
MYTRIPZS may review the situation and, where appropriate, coordinate with the accommodation provider to consider rescheduling, a refund or another reasonable resolution.
Relief will depend on the circumstances, the booking terms, any applicable force majeure provisions and mandatory legal requirements. This section does not guarantee an automatic refund in every exceptional circumstance.
13. Incorrect Bookings and Booking Errors
If a guest identifies an incorrect date, guest count, property selection or other material booking detail, the guest should contact MYTRIPZS immediately.
We will review the booking information and determine whether a correction or modification is possible.
Any correction will be subject to availability, the relevant property's approval where required, pricing differences and applicable booking conditions.
Guests should not assume that an incorrect reservation has been amended until they receive confirmation.
14. How to Request a Cancellation or Refund
Guests should follow these steps:
- Open the MYTRIPZS website and locate the relevant booking, if a booking-management facility is available.
- Submit the cancellation or modification request through the available facility, or contact customer support.
- Provide the booking reference, registered contact details and reason for the request where relevant.
- Wait for confirmation of the cancellation status and refund eligibility.
- Review the refund calculation and processing information provided by MYTRIPZS.
If an online cancellation facility is unavailable, guests may submit their request through the published customer support contact.
A request is not necessarily approved merely because it has been submitted. Guests should retain the cancellation acknowledgement and related communications.
15. Disputes and Customer Support
If a guest disagrees with a cancellation charge, refund calculation or cancellation decision, they may contact MYTRIPZS and request a review.
Please include the booking reference, a description of the issue and relevant supporting information.
MYTRIPZS will review the request, consider the applicable booking terms and communicate the outcome within a reasonable period, subject to any applicable statutory deadlines.
This process does not prevent guests from exercising their rights before a competent consumer authority, court or other legally authorised body.
16. Changes to This Policy
MYTRIPZS may update this policy to reflect changes in platform operations, payment arrangements, accommodation services or legal requirements.
The latest version will be published on the MYTRIPZS website with its effective date.
Unless required by law or otherwise agreed, changes will not retrospectively remove rights or materially alter the cancellation conditions of an already confirmed booking.
17. Contact Information
For cancellation, rescheduling and refund-related enquiries:
Platform: MYTRIPZS
Website: https://www.mytripzs.com
Customer Support Email: info.mytripzs@gmail.com
Registered Legal Entity: DRSHYTEC Solutions Pvy. Ltd..