1. Introduction
MyTripzs ("MyTripzs", "we", "us", or "our") respects the privacy of individuals who use our website, platform, and related services.
This Privacy Policy explains how we collect, use, disclose, store, and protect personal information when users browse accommodation listings, make bookings, register as hosts, contact support, submit reviews, or otherwise interact with MyTripzs.
Platform operator: DRSHYTEC Solutions Pvt. Ltd.
Privacy contact: info.mytripzs@gmail.com
Website: https://www.mytripzs.com
This policy must be read alongside our Terms & Conditions and other applicable policies.
2. Information We Collect
Depending on how you use MyTripzs, we may collect the following information:
A. Guest information
- Name and contact details, such as email address and telephone number.
- Booking dates, guest count, property preferences, booking reference, and reservation history.
- Payment status, transaction references, refund details, and other necessary transaction records.
- Communications with hosts and customer support.
- Reviews, ratings, feedback, and reports submitted through the platform.
B. Host and property-provider information
- Name, business or registered entity name, and contact information.
- Property address, photographs, descriptions, amenities, house rules, and availability.
- Business registration, tax, identity, or property-authorisation information where reasonably necessary and legally permitted.
- Bank account or settlement information needed to process host payouts.
- Host communications, listing changes, and compliance records.
C. Technical information
- IP address, browser and device information, operating system, timestamps, and diagnostic logs.
- Website usage, referral information, and interaction data.
- Cookies and similar technologies, subject to applicable consent requirements.
We will endeavour to collect only information reasonably necessary for specified purposes.
3. Purposes for Processing Information
We may process personal information to:
- Create and administer accounts, where accounts are offered.
- Facilitate reservations and communicate booking confirmations.
- Share necessary booking details with the relevant host or accommodation provider.
- Process payments, refunds, reconciliations, and host settlements through applicable payment arrangements.
- Verify listings and assess information supplied by hosts.
- Respond to complaints, investigate fraud, and address safety incidents.
- Publish and moderate reviews and property content.
- Maintain platform security, prevent misuse, and investigate suspicious activity.
- Provide customer support and service-related communications.
- Comply with applicable laws, valid legal requests, tax obligations, and recordkeeping requirements.
- Improve platform performance and reliability.
- Send promotional communications where permitted and, where required, with consent.
We will not use personal information for materially different purposes without the notice, consent, or other lawful basis required by applicable law.
4. Booking Information and Sharing with Hosts
When a guest makes a booking, we may share the information reasonably required to fulfil that booking with the relevant host, accommodation provider, payment service provider, or other necessary service provider.
This may include the guest's name, contact information, reservation dates, guest count, booking reference, and relevant requests.
Hosts must use guest information only for legitimate booking-related, safety, legal, or other disclosed purposes. Hosts must not misuse guest information for unrelated marketing, disclose it without authorisation, or retain it longer than permitted by applicable law.
5. Payments and Financial Information
Payments may be processed through third-party payment service providers.
Depending on the payment method, the provider may collect and process payment information under its own privacy terms. MyTripzs may receive transaction references, payment status, settlement records, and limited payment details necessary to administer the booking.
We do not intend to store full card security codes or other sensitive payment credentials on our own systems.
6. Cookies and Similar Technologies
MyTripzs may use essential cookies and similar technologies to operate the website, maintain sessions, prevent fraud, and remember relevant settings.
Analytics, advertising, and other non-essential technologies will be used subject to applicable legal requirements and any necessary consent. Users may be able to manage certain cookies through browser or platform settings.
Disabling essential cookies may affect website functionality.
7. Sharing and Disclosure
We may share relevant information with:
- Hosts and accommodation providers involved in a booking.
- Payment processors and settlement service providers.
- Hosting, security, communication, analytics, and technical service providers.
- Professional advisers, auditors, insurers, or legal representatives where necessary.
- Government authorities, courts, law-enforcement agencies, or regulators when legally required or otherwise lawfully permitted.
- Relevant parties during a business restructuring, merger, or transfer, subject to appropriate safeguards and applicable law.
We do not authorise service providers to use personal information for unrelated purposes merely because they receive it from us.
8. Data Retention
We retain personal information only for as long as reasonably necessary for the purposes disclosed in this policy, including bookings, customer support, security, dispute resolution, accounting, and legal compliance.
Different records may require different retention periods. Where information is no longer required, we will delete it or take appropriate steps to anonymise it, subject to applicable law, valid legal holds, and necessary recordkeeping obligations.
9. Data Security
MyTripzs will implement reasonable technical and organisational safeguards appropriate to the information processed and the risks involved.
Safeguards may include access controls, secure authentication, encryption where appropriate, system monitoring, backups, restricted staff access, and incident-response procedures.
No website, transmission method, or storage system can be guaranteed completely secure. If a personal-data breach occurs, we will take appropriate containment, investigation, notification, and remediation measures as required by applicable law.
10. User Rights and Privacy Requests
Subject to applicable law, individuals may have rights to request access to information about their personal data, correction, updating, erasure, withdrawal of consent, grievance redressal, or other applicable remedies.
Requests may be submitted to info.mytripzs@gmail.com.
We may need to verify the identity and authority of the requester before acting. We will respond within the applicable legal timeframe. Information required to meet legal obligations may need to be retained even when deletion is requested.
Where processing relies on consent, withdrawal of consent will not invalidate processing already lawfully carried out. Withdrawal may affect the availability of certain services.
11. Children's Information
MyTripzs is not intended to permit children to independently enter into accommodation booking contracts where they lack legal capacity.
We will handle children's personal information in accordance with applicable law, including any requirements relating to parental consent, restrictions on tracking or targeted advertising, and age-appropriate safeguards.
If you believe a child has provided personal information inappropriately, contact us using the details below.
12. Third-Party Websites
Our website may link to external websites, payment services, maps, or other third-party tools. Their privacy practices are governed by their own policies. MyTripzs does not control every aspect of third-party services.
13. Changes to This Policy
We may update this Privacy Policy when our services, technology, or legal obligations change. We will publish the updated version and provide additional notice where required.
14. Contact and Grievances
For privacy questions, requests, or complaints:
Privacy contact: info.mytripzs@gmail.com
We will handle privacy complaints in accordance with applicable law and the platform's grievance process.